Consumer Support

MyRental™ reports are delivered by SafeRent Solutions

SafeRent Solutions is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions.

SafeRent Solutions provides information which can include housing court data, criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data.

SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.

FTC Consumer Education Regarding Avoiding and Reporting Scams, is available in 12 Different Languages: HERE

How do I obtain a copy of my Consumer File?

Your SafeRent Solutions Consumer File is generated and sent to you within three (3) business days from the time we receive your written request.


  • Call our toll-free number at (888) 333-2413 during our business hours of Monday through Friday, 8:00AM to 6:00PM CST
  • Complete the Consumer Disclosure Request Form (located below under Helpful Consumer Reporting Links) and email the form with supporting documentation to Consumer@SafeRentSolutions.com.


Helpful Links


For assistance, please reach out to our Consumer Support Specialists during business hours of Moday through Friday 8:00AM to 6:00PM Central Standard Time

Phone toll-free

1-888-333-2413

Consumer Support Department

P.O. Box 3890

Coppell, TX 75019

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Customer Service:
800-811-3495

Contact Us

Client Services:

M-F 7:30 a.m. to
6:00 p.m. CST

800-811-3495

Consumer Support:

 

M-F 8:00 a.m. to
6:00 p.m. CST

888-333-2413

Sales/Demo:

M-F 7:30 a.m. to
6:00 p.m. CST

800-811-3495

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