--- title: Consumer Relations | Consumer Reporting Agency - MyRental description: MyRental.com provides an innovative suite of tenant screening resources including consumer reports, identity theft protection and security freezes. --- [![](https://www.myrental.com/hs-fs/hubfs/MyRental-SafeRent-Logo-80x68-2.png?width=120&height=102&name=MyRental-SafeRent-Logo-80x68-2.png)](https://www.myrental.com) [ Sign In ](https://apps.myrental.com/#/signIn) [ Get Started ](https://apps.myrental.com/#/signUp) # Consumer Support ## MyRental™ reports are delivered by SafeRent Solutions [SafeRent Solutions](https://saferentsolutions.com/) is a specialty consumer reporting agency as defined in the Fair Credit Reporting Act (603f). We provide information to the rental property industry when you apply for a rental property that is a SafeRent Solutions client and provide written or electronic authorization. Rental housing providers may use your consumer report to assist them in making leasing decisions. SafeRent Solutions provides information which can include housing court data, criminal public court records, credit reports, collections, alternative credit data, and additional address information. SafeRent Solutions maintains housing court data and additional address information within our database. However, we do not maintain any criminal or credit data, therefore we do not have access to this data until a screening report is ordered by a SafeRent Solutions client, at which time those requests will be sent to the corresponding court and/or bureau that houses that data. SafeRent Solutions is a reseller of information maintained by the three national credit reporting agencies (CRAs): Equifax®, Experian® and TransUnion®. However, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions. FTC Consumer Education Regarding Avoiding and Reporting Scams, is available in 12 Different Languages: [HERE](https://consumer.ftc.gov/features/languages) How do I obtain a copy of my Consumer File? *Your SafeRent Solutions Consumer File is generated and sent to you within three (3) business days from the time we receive your written request.* - Call our toll-free number at (888) 333-2413 during our business hours of Monday through Friday, 8:00AM to 6:00PM CST - Complete the Consumer Disclosure Request Form (located below under Helpful Consumer Reporting Links) and email the form with supporting documentation to [**Consumer@SafeRentSolutions.com**](mailto:Consumer@SafeRentSolutions.com). ## Helpful Links - [Consumer Disclosure Request Form - English](https://saferentsolutions.com/wp-content/uploads/2024/06/Consumer-Disclosure-Request-Form-CFD-2.pdf) - [Consumer Disclosure Request Form - Español](https://saferentsolutions.com/wp-content/uploads/2024/06/Consumer-File-Disclosure-Request-Form-Spanish-v3.pdf) - [SafeRent Solutions Consumer Support Page](https://saferentsolutions.com/consumer-support/) - [FTC Consumer Education in Multiple Languages](https://consumer.ftc.gov/features/languages) - [CFPB Consumer Education in Multiple Languages](https://www.consumerfinance.gov/language/) For assistance, please reach out to our Consumer Support Specialists during business hours of Moday through Friday 8:00AM to 6:00PM Central Standard Time Phone toll-free 1-888-333-2413 Consumer Support Department P.O. Box 3890 Coppell, TX 75019   ## Quickly and easily identify qualified tenants. Purchase single reports or conveniently bundled packages without set-up fees or minimums. [![Get started now](https://no-cache.hubspot.com/cta/default/335582/4e8c5f3d-a615-4ae0-8b68-24a712e616db.png)](https://cta-redirect.hubspot.com/cta/redirect/335582/4e8c5f3d-a615-4ae0-8b68-24a712e616db) ## Questions? Let's talk. Customer Service: **[800-811-3495](tel:800-811-3495)** ### Contact Us Client Services: M-F 7:30 a.m. to 6:00 p.m. CST 800-811-3495 Consumer Support:   M-F 8:00 a.m. to 6:00 p.m. CST 888-333-2413 Sales/Demo: M-F 7:30 a.m. to 6:00 p.m. CST 800-811-3495 [ customerservice@myrental.com ](mailto:customerservice@myrental.com) ### Request a Partnership Sign up today for a demo. Demos are for partnership opportunities for Brokers, MLS and Marketing Affiliates. ### eBook ![book_new](https://www.myrental.com/hs-fs/hubfs/book_new.png?width=200&name=book_new.png "book_new") #### Download our latest eBook Decision Science: Grow Revenue with Better Applicant Lease Screening [ Download Now ](https://www.myrental.com/cs/c/?cta_guid=20eb37df-b1ae-4833-af9b-3bf169e5a02f&placement_guid=67678d0b-63e3-4487-985b-85c01ae22e5b&portal_id=335582&redirect_url=APefjpEISrSN552Hlb3P4qWyLU8lqGqTcQ55foTO2JBgTsT7_Bht6sYnql167fEMQBQP8LQKaD8X4f-kfRori5haoeTaX-pLY9GEYpntlfCFjyhkwlBqI13Nik1vbSySpjv4Csotwhhl9db2lGH_ubAvVfMwUYEwCqQiOYUWPJEYzpZHRLbZ8e7S-AXbI4V0oKDC-6-jOcLFYsbRLNdrqwbHwmyOaRo0ac9CqAFg_kWX6IHWjz4J7fzSNoAmsN1xWvHmZ_T5rjsF3qU2WHjRBY-4tlapI6czIA&hsutk=691d16749c5f649f8eca3b309a824a79&utm_referrer=http%3A%2F%2Fwww.myrental.com%2F&canon=http%3A%2F%2Fwww.myrental.com%2F&pageId=678156347&__hstc=17515878.691d16749c5f649f8eca3b309a824a79.1475665776007.1479819638404.1479827199017.12&__hssc=17515878.1.1479827199017&__hsfp=73934482) [![MyRental.com Powered By SafeRent](https://www.myrental.com/hs-fs/hubfs/MyRental-SafeRent-Logo-80x68-2.png?width=80&height=68&name=MyRental-SafeRent-Logo-80x68-2.png "MyRental.com Powered By SafeRent")](http://www.corelogic.com/) [ PRIVACY POLICY ](https://saferentsolutions.com/privacy-policy/) [ LEGAL DISCLAIMERS ](https://saferentsolutions.com/legal-disclaimers/) - [Products](https://www.myrental.com/products) - [Pricing](https://www.myrental.com/pricing) - [About](https://www.myrental.com/about-us) - [Legal Disclaimers](https://www.myrental.com/legal-disclaimers) - [Privacy Policy](https://www.corelogic.com/privacy.aspx) - [Articles and Resources](https://www.myrental.com/articles-and-resources) - [FAQ](https://www.myrental.com/faq) - [Contact Us](https://www.myrental.com/contact-us) - [Consumer Relations](https://www.myrental.com/consumer-relations) - [Sitemap](https://www.myrental.com/sitemap) MyRental is a trademark of SafeRent Solutions, LLC. SafeRent Solutions and the SafeRent logo are trademarks of SafeRent Solutions LLC. All other trademarks are property of their respective owners. © 2025 SafeRent Solutions, LLC. All rights reserved. No portion may be reproduced in any form, or by any means, without the prior written consent of SafeRent Solutions, LLC.