Consumer Support

MyRental™ reports are delivered by SafeRent Solutions

SafeRent Solutions is a consumer reporting agency that provides information to the multi-family housing industry. Housing providers may obtain your consumer report to assist them in making leasing decisions.

SafeRent Solutions maintains information regarding landlord tenant and criminal public court records about individuals. Public records are obtained from courts and law enforcement agencies in many jurisdictions. We also provide some collection and sub-prime data. SafeRent Solutions is also a reseller of information maintained by the three national credit reporting agencies (CRA’s): Equifax®, Experian® and TransUnion®; however, it is important to understand that information from the credit bureaus is not maintained by SafeRent Solutions.
How do I obtain a copy of my Consumer File?
Under the Fair Credit Reporting Act, you are entitled to receive from a CRA one free copy of your consumer file in any twelve month period. You are also entitled to a free copy of your consumer file if you meet the following criteria:
  • You have been notified of an adverse action or been denied housing or employment based on information in your consumer file within the past 60 days
  • You reside in a state where you are entitled to more than one free copy in any twelve month period
  • You suspect that your file may contain fraudulent information, or you are a victim of identity theft
  • You are unemployed or you currently receive public assistance

You may obtain a copy of your Consumer File in one of two ways:

1 Call our toll-free number

Helpful Consumer Reporting Links

If you have additional questions or concerns, our Consumer Support Specialists would be happy to assist you.

Phone toll-free


Consumer Support Department

P.O. Box 3890

Coppell, TX 75019

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Customer Service:

Contact Us

Client Services:

M-F 7:30 a.m. to
6:00 p.m. CST


Consumer Support:


M-F 8:00 a.m. to
6:00 p.m. CST



M-F 7:30 a.m. to
6:00 p.m. CST




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