FAQ

Tenant screening questions? We've got answers!

Answers to the most commonly asked questions.

When you order a Credit Report, your applicant will be automatically sent an email requesting permission to share their credit information with you. The applicant will give permission by filling out a quick, online form. Once complete, you will be able to finalize your transaction and view your applicant’s full credit report and score through the Applicant Details tab on your dashboard.

MyRental offers landlords access to several types of background data that can be used to screen prospective tenants. For example, a criminal search can identify a background of violence, property destruction, or sex offense. A credit report, which we pull from one of the “big 3” credit reporting agencies, looks at the applicant’s banking history such as payments for credit cards, car loans, and mortgages along with financial situations that involved the courts.

All products containing credit report data (Premium, Premium PLUS , and Stand-Alone Credit) require landlords to get consumer credit consent. Should you order one of these products, we will send each applicant listed on the application an email. The email will contain a link which will route the applicant through a secure authorization process with TransUnion®.

To accommodate this process and keep you informed every step of the way, we have built a robust tracking feature. You can monitor the status of each applicant via the pending application feature from your dashboard. Once all applicant(s) listed on the application have completed the authorization process, we will charge your credit card and make the report(s) available to you.

Yes, when you have your prospective tenant’s full name, address, and social security number, you will be able to complete the checkout process.

No. Once you have entered your prospective tenant’s full name, address, and social security number, and then completed the checkout step, you will receive the report.

MyRental.com is a “pay as you go” service. You pay by credit card each time you run a report; there is no invoicing. We accept Visa®, MasterCard®, Discover® and American Express®.

No. It is common for landlords to include the cost of the screening in the application fee.

This doesn’t have to slow you down. If one or more applicants completes the authorization process but others decline or fail the process, the application will then be processed reflecting only the applicants who pass. The cost to run the reports will be updated automatically.

If one or more applicants pass and others remain pending, you do have the flexibility to proceed with passed applicants only. However, pending and declined applicants will be removed from the application and pricing will be updated upon check out. This means that new applications will need to be submitted if you’d like to try to screen those pending or declined applicants again in the future.

It depends on your needs. With no minimum and no sign-up fee, you can access valuable information on a potential tenant quickly. Our featured package, MyRental Premium Plus, includes all of the data you need to make an informed decision on your applicant. For those individuals/owners that simply require an eviction report, address history and/or criminal history information, the Basic package is ideal.

CoreLogic® (NYSE: CLGX) delivers unique property-level insights that power the global real estate economy.

Our CoreLogic Rental Property Solutions is a leading provider of resident screening for single and multifamily property operators. We designed MyRental.com to address the tenant screening needs of individual landlords while using the same data available to our largest clients. In fact, our screening data helps property owners fill nearly six million apartment units in the U.S.

Landlords turn to us for comprehensive data about their applicants' prior eviction records, address history, criminal backgrounds, credit report and more. Armed with this information, landlords can evaluate the risk of an applicant and thus, make more informed leasing decisions.

Landlords are generally able to identify the very high-risk and very low-risk applicants. However, most applicants are average risk. These applicants are the tough decisions. Landlords have difficulty determining which of the data elements available to them on any given application are relevant in predicting a satisfactory outcome to a lease and how each of those data elements should be weighted in their accept/decline decision. If you are seeking to make a solid decision around the average risk level, avoid rejecting an applicant that is likely to be a good tenant or accept an applicant with increased default or eviction risk, a tenant risk score can better differentiate the quality of an applicant and add insight into your decision process.

The difference between applicants with average risk can be impossible to determine without a risk assessment tool, like a tenant score. Misjudgments about tenant selections can be costly and time-consuming for landlords in terms of the loss of the rental revenue stream, the turnover of the apartment unit and any eviction action that may be required.

Our tenant risk score provides an objective and reliable measure of relative applicant risk, which enables landlords to assess the level of risk assumption and make better-informed decisions that can reduce their overall risk exposure and offer the opportunity to improve their profitability.

Quickly and easily identify top quality tenants!

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What people are saying about us

Requesting a tenant check was a breeze. I appreciate having the potential applicant involved in the whole process.

VANI (IL)

As a first-time landlord, I really appreciated how simple the reports were to understand. They provided much needed clarity in assisting our rental decisions.

CHARLES (AZ)

It was very easy to use and I love how fast the reports are generated.

GEOFF (MA)

Contact Us

M-F 8:30 a.m. to 8:00 p.m. EST,
Saturday 9:00 a.m. to 6:00 p.m.
Client Services:
877-496-3352
Consumer Inquiry:
888-333-2413
3001 Hackberry Road, Irving, TX 75063-0156

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